Question 1

How far in advance do I need to book?

Accepted Answer

A: For international itineraries, we usually recommend booking 2 to 3 months in advance. To ensure we can follow up and review the progress of your pet’s required documents at any time.

Question 2

Do pets need to be isolated or quarantined?

Accepted Answer

A: This depends on the regulations of the destination country. Some countries may require pets to be quarantined or quarantined, while others do not. Understanding the requirements of your destination country is key

Question 3

Effect of temperature on pet transportation

Accepted Answer

A: Most pets can be transported all year round. For special breeds (pets Brachycephalic) such as French bulldogs, English bulldogs, pugs, Persian cats, etc., we temporarily stop shipping during the summer.

Question 4

Can my pet be sedated during transport?

Accepted Answer

A: According to airline and air transport regulations, it is not recommended to use sedative drugs for pets during transportation.Experience has shown that there is considerable risk in sedating animals transported by air. Tranquillizers reduce the ability of the animals to respond to stress during transportation. In addition, the reaction of various species to tranquillizers cannot always be foreseen. For these reasons routine tranquillization is not recommended. Tranquillizers shall only be used during the flight when a specific problem exists and shall be administered by a veterinarian or by a person who has had appropriate training or equivalent practical experience.

Question 5

Do pets require special transport cages or equipment?

Accepted Answer

A: Yes, pets usually require a transport kennel that is appropriate for their size and comfort. As a professional pet shipping company, we will provide a suitable kennel for each pet.

Question 6

Can I contact my pet at any time?

Accepted Answer

A: There is usually no direct contact with your pet during the flight, but you can contact the us at any time to obtain information about your pet's status and progress.

Question 7

How to deal with emergencies or delays?

Accepted Answer

A: As a pet shipping company we usually have contingency plans in place to handle delays or emergencies. Stay connected with us and make sure you know what to do. Follow up on the latest situation progress and results.

Question 8

What documents do I need to ship my pet internationally?

Accepted Answer

A: Pet international microchips, vaccination records, health certificates, and destination countryspecific documents are usually required. Make sure you understand and meet all regulations and requirements ahead of time.